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Frequently Asked Questions

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FAQs

General

Please note that under the Account Tier 1 Plan(Silver Plan), you're entitled to a total of 50 trades, which includes both copy trading and manual trading. After reaching this limit, an automatic upgrade to the Account tier 2 Plan(Gold Plan) will be required. During this transition period, withdrawals from your trading account will be suspended until the upgrade is completed. However the gold plan is entitled to 90 trades which includes copy trading and manual trading Should you have any questions or concerns, please don't hesitate to reach out to us. Our dedicated support team is committed to providing you with a seamless and successful trading experience. For further assistance, feel free to email us at support@nexuscapitals.live

My Account

Here are some of the more frequently asked questions by traders.

Click on Register button: Go to the Nexus Capitals website and click on the “Sign up” button located in the top right corner of the page.

Create Password: Create a strong password for your account, with at least one number, one lowercase and one uppercase letter, and confirm it.

Tick the Boxes: If applicable, tick the boxes below to confirm that you agree with the Terms and Conditions and Privacy Policy.

Click Create Account: Click the “Create Account” button to finish the registration process.

Complete the Questionnaire: Once you have created your account, complete the questionnaire with compliance and legal details. Fill in your date of birth, nationality, passport/ID number, education level, employment status, occupation, etc.

Click Submit: Click the “Submit” button to complete the registration process.

Upload Documents: To fully verify your profile, upload your documents by clicking on “Complete Profile” on the left menu and then selecting “Upload documents.”

  • From your client portal tab on the left side, click on “My Profile” and select “Update Password”
  • Fill in your “Current Password” then Choose and Confirm your New Password. Click on the Update Password Button.

Yes, you can reset your password.

For further assistance, please don’t hesitate to get in touch with our Support Team.

Do you have any inquiries regarding your account or the trading account platform?

Our Customer Service department can assist you 24/7

Send us to email or visit our Live Chat, which is available to all clients 24 hours a day.

To open a demo account with Nexus Capitals, please follow these steps:

  • Click on “Open an Account” on the top right corner of the website.
  • Fill out the registration form (Name, Email, Phone, Password) and submit the form. Confirm your submission with the PIN sent to your email and Phone.
  • From your Client Portal tab on the left side, Click on “My Accounts” and select “Open Trading Account”.
  • Select “Open Demo Account” and Choose your preferred trading platform MT4 or MT5.
  • Fill out the details (Account Type, Leverage, Deposit amount & Password) and Click the “Open Demo Account” button. ( For account overview and details, please follow step 4 and click “Account Overview”)
  • Once you have completed these steps, you should receive an email with instructions on how to download and access your demo account.
  • Please note that you cannot change the Account name or the Email address on the client portal.
  • Still, if you are required to change the Name or Email, you need to email us support@exclusivemarkets.com and provide valid proof of identity if it wasn’t uploaded to your client portal. The same process will be applicable for Email as well if you wish to change your current email address.

If you wish to delete your account, please forward an email to support@exclusivemarkets.com.

Please ensure that you have closed all open positions and withdrawn all funds in your available balance before emailing us.

One of our customer support representatives will proceed to close and disable your account, and you will no longer have access to it. Once the action is done, you will receive an email confirmation that your account has been disabled.

Once you close your investment account, it cannot be reopened.

If you wish to open a real money account with Nexus Capitals, you must be at least 18 years old.
Nexus Capitals is a financial investment services company incorporated under the laws of Seychelles with Registration Nr. 8423950-1 regulated by the Seychelles Financial Services Authority (FSA).
No, your new account will be validated automatically, if you will use the same personal /contact details as for your previous account.

No, you can still log in to your account using your current login credentials.

If you are trying to log in to your account unsuccessfully, please make sure that you are using the correct login credentials.

For further assistance, please don’t hesitate to get in touch with our Support Team.

Verfication

Here are some of the more frequently asked questions by traders.
From your Client Portal, click on KYC Verification under My Profile on the left side menu. Upload documents. Acceptable file formats are pdf, png, jpg & max upload size is 15MB. If documents fail to be uploaded, or for some reason something went wrong, you can forward the documents with an email to support@exclusivemarkets.com.

  • Firstly, the Terms and Conditions (Legal) and Compliance Questionnaire must be accepted and completed.

    Proof of Identification:

    Passport: A colour copy of the Photo page and the adjacent page. BOTH must be contained in the same scanned image, must be of good quality and clearly visible.

    National ID:  A colour copy of both sides of the ID must be provided. They must be of good quality and clearly visible.

    Drivers’ Licence:  A colour copy of the Personal Information side must be provided. It must be of good quality and clearly visible.

    Proof of Address:

    Utility Bill, Bank Statement, Local Authority Bill or Any other Official Document.

    Please note that the Maximum document upload size is 15 MB. 

    The forms will be received by our compliance team for checking.

    *(Screenshots from an electronic device are not accepted).

Tax Identification Number (TIN). If you do not know this number enter your identity number instead.

To proceed with the on-boarding of your legal entity, please provide us with the documents requested below together with the attached forms filled and signed by the relevant persons:

  1. Certificate of Incorporation (not older than 6 months)
  2. Certificate of Registered Office (not older than 6 months)
  3. Certificate of Directors and Secretary (not older than 6 months)
  4. Certificate of Shareholders (not older than 6 months)
  5. Memorandum and Articles of Association of the legal person 
  6. Recent copy (up to six months) of a bank statement or utility bill to verify the Head Office address
  7. Certificate of Good Standing The company’s documentation must be recent and original or certified as true copies of the original. 

Additional Verification Documents

  • Verification Documents of Director(s) and Authorised Representative
  • Verification Documents of any Shareholder(s) owning more than 10%

The individual’s verification documents (including Shareholders, Directors and Authorised Representative) should include (a) passport or national identity or driving license, or other document issued by an independent and reliable source that carries individual’s photo, full name, place and date of birth and expiration date, and (b) a recent utility bill dated within the last six months or current local authority tax bill or recent bank or credit card statement. If any of the Directors/Shareholders is a corporate entity, you should submit the entity’s incorporation documents as stated above and verification documents of the directors and shareholders.

** If you wish to proceed with a corporate account, please sent us an email to support@exclusivemarkets.com and we will provided you with the related documents.

The time it takes to verify your account with